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When things go wrong with your host family
Almost every au pair has a hard moment. Here is how to handle it, and when to call your Local Care Consultant.
Conflict is normal. Living with a new family in a new country is hard, and small things can build up.\n\n**Start with a calm conversation.** Pick a moment when everyone is relaxed and use "I" statements: "I feel overwhelmed when the schedule changes without warning."\n\n**Write it down first.** If the conversation is scary, write the main points so you don't forget.\n\n**Call your Local Care Consultant (LCC).** Your LCC is trained to mediate. They have heard everything and they are on your side.\n\n**Rematch exists.** If the relationship cannot be repaired, you have the right to rematch to a new family. It is not a failure — it happens every day.